Privacy policy
Privacy Policy
SVOXO Beauty ("we", "us", or "our") operates this website and online store. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, use our services, or purchase products from us.
Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide to us when you:
• Create an account
• Place an order
• Contact us
• Subscribe to our communications
• Request customer support
• Interact with our website
This information may include:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Payment and transaction information
• Information you provide when contacting customer support
We may also automatically collect certain information when you visit our website, including device information, browser information, IP address, pages viewed, and information about how you interact with our website.
2. How We Use Your Information
We may use your personal information to:
• Process and fulfill your orders
• Process payments
• Arrange shipping and delivery
• Provide customer support
• Communicate with you about your orders
• Process returns, replacements, refunds, and cancellations
• Maintain and manage your customer account
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized activity
• Comply with applicable legal requirements
• Send promotional communications where permitted by law and where you have provided appropriate consent
3. Cookies
Our website uses cookies and similar technologies to operate the store, remember preferences, understand how visitors use our website, and improve our services.
Shopify may also use cookies and similar technologies to provide and improve its services.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
4. Sharing Your Information
We may share personal information with service providers and third parties who help us operate our business and provide services to you.
These may include:
• Shopify and technology service providers
• Payment processors
• Shipping and delivery partners
• Customer support providers
• Website analytics and marketing service providers
• Other service providers necessary to operate our business
We may also disclose information when required by law, to protect our rights, prevent fraud, or respond to legal requests.
We do not sell your personal information for money.
5. Payment Information
Payments made through our website may be processed by third-party payment providers.
SVOXO Beauty does not need to store your complete payment card details when payment processing is handled by a third-party payment provider.
Payment providers may collect and process payment information according to their own privacy policies.
6. Marketing Communications
If you subscribe to receive promotional communications from us, we may send you information about products, offers, collections, and other updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.
We may continue to send non-promotional communications related to your orders, account, or transactions where necessary.
7. Third-Party Links
Our website may contain links to third-party websites or services.
If you follow a link to a third-party website, that website's privacy policy and terms will apply. SVOXO Beauty is not responsible for the privacy practices or content of third-party websites.
8. Data Security
We take reasonable measures to protect the personal information we collect.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, complying with legal obligations, resolving disputes, and enforcing our agreements.
10. Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information directly from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.
You may also have the right to withdraw consent where processing is based on consent.
To exercise applicable privacy rights or ask questions about how your information is handled, please contact us using the information below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.
When we make changes, we will update the "Last updated" date at the beginning of this Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or how SVOXO Beauty handles personal information, please contact us:
SVOXO BEAUTY
Location: Surat, Gujarat, India
Email: care@svoxobeauty.com
Phone: +91 9313993168
