Refund policy

Refund & Return Policy

At SVOXO Beauty, customer satisfaction is our priority. Every attar and fragrance is carefully prepared and packed to provide you with a quality fragrance experience.

Returns & Exchanges

Due to the personal-use and hygiene nature of attars and perfumes, we do not accept returns or exchanges for products that have been opened, used, or tested.

However, we may accept a return or replacement in the following cases:

• You received a wrong product.
• The product was damaged or defective upon delivery.
• The product is unused, unopened, and in its original packaging.

Return Window

A return or replacement request must be raised within 7 days of receiving your order.

To request a return or replacement, please contact us with your Order ID, details of the issue, and photographs/videos of the product where applicable.

Damaged or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery. We will review the request and, where applicable, arrange a replacement or refund.

Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed within 5–7 business days to the original payment method, subject to the processing time of your bank or payment provider.

Order Cancellation

Orders can be cancelled within 1 hour of placing the order. After this period, the order may have entered our processing or dispatch process and may no longer be eligible for cancellation.

To request cancellation, please contact us with your Order ID and cancellation reason.

Contact Us

For return, replacement, refund, or cancellation assistance, please contact:

SVOXO BEAUTY
Email: care@svoxobeauty.com
Phone: +91 9313993168