Terms of service
Terms of Service
Welcome to SVOXO Beauty. These Terms of Service govern your use of our website and your purchase of products from SVOXO Beauty.
By accessing our website or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website or place an order.
1. About SVOXO BEAUTY
SVOXO Beauty is an online fragrance and beauty store based in Surat, Gujarat, India. We offer attars, perfumes, fragrances and related products through our online store.
2. Products
We make reasonable efforts to ensure that product descriptions, images, sizes, prices and other information displayed on our website are accurate.
Product colors and appearance may vary slightly depending on your device or screen settings.
We reserve the right to modify product information, prices, availability or discontinue products at any time.
3. Orders
When you place an order, you agree that the information provided by you is accurate and complete.
An order is considered accepted after we confirm and process the order. We reserve the right to cancel or decline an order where necessary, including in cases of incorrect pricing, product availability issues, payment issues or suspected fraudulent activity.
Please review your order carefully before completing your purchase.
4. Order Cancellation
Orders may be cancelled within 1 hour of placing the order.
After 1 hour, the order may have entered processing or dispatch and may no longer be eligible for cancellation.
For cancellation requests, please contact us with your Order ID as soon as possible.
5. Returns, Replacements and Refunds
Our returns, replacements and refunds are governed by our Refund & Return Policy.
Due to the personal-use and hygiene nature of attars and perfumes, products that have been opened, used or tested may not be eligible for return or exchange.
For complete details, please refer to our Refund & Return Policy.
6. Prices and Payments
All product prices displayed on our website are subject to change without prior notice.
The price applicable to your order is the price displayed at the time you place the order.
You agree to provide accurate and complete billing, payment and contact information when placing an order.
7. Shipping and Delivery
Orders are processed and shipped according to our Shipping Policy.
Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, or circumstances beyond our control.
Please refer to our Shipping Policy for more information about delivery.
8. Customer Information
You are responsible for providing accurate information, including your name, phone number, email address, billing address and shipping address.
SVOXO Beauty is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
9. Intellectual Property
All content on the SVOXO Beauty website, including logos, brand names, photographs, product images, text, graphics and other materials, belongs to SVOXO Beauty or its respective licensors.
You may not reproduce, copy, modify, distribute or use our content for commercial purposes without our prior written permission.
10. Prohibited Activities
You agree not to use our website for any unlawful purpose or in a manner that could damage, disable or interfere with the website or its services.
You must not attempt to gain unauthorized access to our website, servers or systems or use the website to transmit harmful or malicious software.
11. Third-Party Services and Links
Our website may use third-party services or contain links to third-party websites.
SVOXO Beauty is not responsible for the content, policies, products or services provided by third parties.
12. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, occasional errors, inaccuracies or omissions may occur.
We reserve the right to correct errors and update information when necessary.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use and protect your information.
14. Changes to These Terms
SVOXO Beauty may update these Terms of Service from time to time.
Any updated version will be posted on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.
15. Governing Law
These Terms of Service shall be governed by the applicable laws of India.
Any disputes relating to these Terms or your use of the website shall be subject to the applicable courts in Surat, Gujarat, India.
16. Contact Information
If you have questions regarding these Terms of Service, please contact us:
SVOXO BEAUTY
Location: Surat, Gujarat, India
Email: care@svoxobeauty.com
Phone: +91 9313993168
